I moved my mom to PVG this past August because she was not getting the care she needed at Grand Living Memory Care in Jacksonville. This is also closer for me to visit. There are so many wonderful things about this place, I can’t even begin to address them all. The staff is amazing, they really actually care for all residents! My mom was very difficult when she arrived, and their motto is “kindness always” and it sure won my mom over eventually. My mom actually says the staff takes good care of her, which is amazing. COVID has been difficult because they have to keep the residents safe above all else. However, they are very communicative about the current procedure and process. Prior to the recent limitations, we visited my mom and would sit out in the beautiful courtyard. You always saw many staff members attending to residents with the utmost love and care. They strive to keep residents active and have an app that the family can follow with what their loved one did that day. If your loved one has Ally, this is where they should be. It’s a family and they care for residents as if they are their own family members. They treat care givers and family with kindness and help if there are any concerns. PVG is a blessing to us. Update on April 28, 2022: my mom fell and fractured her back. The staff and director were amazing making sure she was cared for prior to calling an ambulance. My mom was stubborn and did not want to go with paramedics. However, the staff was adamant and sent her in thankfully. Upon her return, the staff continues to give her great care.
